ALI Solutions

The ALI suite of products helps companies more effectively establish contact with their consumers and achieve their outbound objectives. ALI’s technology improves efficiency and effectiveness by identifying the best consumers to proactively contact, the best time to contact them and the best method or channel to reach them. ALI’s solutions combine technology, analytics and domain knowledge that:

• Leverage internal and external data and analytics enabling clients to better understand their consumers
• Enable better real-time decisioning to proactively interact with each consumer
• Improve both the efficiency and effectiveness of collections and contact center strategies
• Enhance regulatory compliance and business continuity
• Deliver significant ROI

ALI’s product offerings are based on sophisticated technology that incorporates analytics while being adaptable, flexible and complementary to the existing client infrastructure. These products improve a business’ ability to effectively contact and communicate with their customers in order to achieve its business objectives. By leveraging internal and external consumer-related data and applying powerful predictive modeling algorithms, ALI helps clients mine customer data to determine "who, when and how to best contact customers."

ALI’s solutions apply sophisticated analytics to data from multiple disparate sources to provide clients with a more complete view of their customers. ALI combines internal data held by the client with external data from third party sources. The core technology is highly flexible to capture new and emerging data sources over time. The main applications: CallTech, OnQ and Vincio, have been developed to apply intelligent analytics to this data.

• Vincio™ – a highly flexible real-time analytic decision platform that enables organizations to execute customer policy and analytics quickly and successfully, leveraging internal customer data and external third party data and driving more effective decisions regarding customer interaction and customer treatment. When triggered by a customer event, Vincio executes each of the major customer decision management process components: 1) receiving notification of an event or trigger, 2) gathering and fusing data, 3) applying analytics, and 4) making an action decision. Vincio provides real-time data integration and real time customer scoring. Clients deploy the Vincio decisioning platform to address unique decisioning needs, including new customer prospecting, account management and collections (where it addresses the “who to call” decision).
• CallTech™ – addresses the “when to call” decision. In proactive communications, success is measured by the ability to connect with and achieve a response from, a customer worthy of contacting. CallTech, using sophisticated predictive analytics, determines the probability of connecting to a customer and the probability each contact successfully converts (i.e., to a payment or sale). Clients benefit as their outbound agents then spend a higher portion of their time on the most valuable customers for each segment of the business – customers with high revenue potential in one segment, high risk of loss or attrition in another, and so on. CallTech is the only application available in the market that provides the combination of true resource constrained optimization for scheduling calls as well as automated ongoing development of contact models.
• OnQ™ – addresses the “how best to contact” decision by providing dynamic, intra-day campaign decisioning. OnQ automates and centralizes the management and administration of calling lists and campaigns by providing a real-time integration into contact devices including automated dialers and automated messaging platforms. OnQ also serves a critical role in both compliance and business continuity. OnQ can load-level workflow, redirecting call records from one group of agents or one contact center to another within minutes as needed to address real-time outages or changes in staffing. The results delivered include greater operational efficiencies, improved regulatory and policy compliance and increased agent productivity. OnQ is unique in the market for multiple reasons: scalability; support of dialer or messaging platforms from multiple suppliers; support of complex call-handling rules based on more than simply the outcome of the latest contact attempt; and the ability to manage contact strategies across the live agent and unattended outbound contact channels within a single application.

Learn more information about ALI Solutions and how we can help your organization enhance agent productivity, increase collections and improve profitability.