ALI Solutions

Cisco Systems is the worldwide leader in networking for the Internet. Using the network as a platform, Cisco Unified Contact Center solutions provide an open, strategic environment that allows you to move your organization beyond today's contact center to the next phase of customer care, a customer interaction network. Use Cisco Unified Customer Contact solutions to create a better customer experience, make customer service agents more efficient and productive, improve contact center reporting and analytics and build an IP-based contact center to enable a new generation of applications and increase deployment flexibility.

TSYS is one of the world's largest companies for outsourced payment services, offering a broad range of issuer- and acquirer-processing technologies that support consumer-finance, credit, debit, healthcare, loyalty and prepaid services for financial institutions and retail companies in the Americas, EMEA and Asia-Pacific regions.

Aegis is a world-leading outsourcing services partner for more than 150 clients and with over two decades of leadership in customer lifecycle management. The company has more than 50,000 employees across 50 locations, with a presence in 12 countries, serving verticals such as Banking, Financial Services, Insurance, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Technology. The company specializes in tailor-made solutions that cover the entire spectrum of customer and business experiences—across business processing, technology, and shared services—and offers customized engagement models to further facilitate the ease of doing business. Aegis is wholly owned by the Essar group – a US$15 billion global conglomerate.

Early Warning Services® is a recognized leader in fraud prevention and risk management and is owned by four of the country's largest and most respected banks. Those institutions — as well as hundreds of other financial services organizations across the country — exchange information and knowledge to obtain a single view of fraud activity across the enterprise and manage fraud on a cross-institution basis. Early Warning facilitates this secure exchange between these organizations and offers solutions for responding quickly to evolving fraud challenges.

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

Genpact is a leader in the globalization of services and a pioneer in managing business processes for companies around the world. The company combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform.

NICE Systems Ltd. is the world leader in creating Insight from Interactions™ through advanced analytics of unstructured multimedia content and traditional transactional data. NICE upgrades the ability of companies and governments to gain knowledge from the swirl of digital communications surrounding them - and take immediate action to improve performance, satisfaction and security. NICE serves over 24,000 companies globally, including more than 85 of the Fortune 100. IEX Corporation, a NICE company, provides feature-rich, scalable workforce and performance management solutions that enable contact centers to improve planning and scheduling, enhance performance, and streamline tasks. IEX's award-winning workforce management system is a component of NICE SmartCenter, which combines workforce and performance management with quality management, interaction analytics, compliance, coaching, and customer feedback within a structured services methodology.

SoundBite Communications is a leading provider of on-demand, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite’s proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value.